Autodesk Salesforce Enhancer
Support

Help & support

Report bugs, ask questions, or request help using Autodesk Salesforce Enhancer. This extension is maintained for Autodesk support teams.

Contact support

Primary support channel: GitHub Issues on the public documentation repository.

Open a support issue

Repository: hiteshjangraautodesk/Autodesk-Salesforce-Enhancer-Public-Docs

Before you report an issue

  1. Confirm you are signed in with a personal @autodesk.com email (not a shared mailbox).
  2. Hard-refresh Salesforce (Ctrl+Shift+R) after changing extension settings.
  3. Check the extension popup — ensure Autodesk Salesforce Enhancer master toggle is on.
  4. Note your Chrome version and extension version (popup shows Ver 1.2).
  5. Describe steps to reproduce and which Salesforce page (case, Knowledge, email composer).

Frequently asked questions

Why does the extension ask me to sign in?
Access is limited to verified Autodesk employees. Sign in with your personal @autodesk.com account. Generic support mailboxes are blocked by design.
Extension buttons do not appear on Salesforce
Ensure the master toggle is enabled in the popup, reload Salesforce, and confirm you are on Autodesk Lightning (not a unrelated site). Some features only run in the top workspace frame or Knowledge iframes.
Case tab colors look wrong
Validation depends on product/feature selection and attachment count. Switch away and back to the case tab to refresh. If the issue persists, open a support issue with a screenshot.
Email AI / ChatGPT flow
Select text in the email composer, click GPT, edit in ChatGPT, then click Salesforce in ChatGPT to paste back. Only selected text is used. You must complete ChatGPT manually — no API keys are stored.
How do I reset settings?
Open extension Options from the popup and use Reset, or sign out and sign in again. Uninstalling removes all local extension data.
Is my case or email data sent to the developer?
No. Processing stays in your browser. See Privacy for details.

Chrome Web Store listing

If you installed from an unlisted Chrome Web Store link shared internally, use this support page as the official Support URL in the store listing. For privacy questions, see Privacy.